If you do not have the Office Safe application installed on your PC, start here. If you do have the Office Safe application, proceed below to ‘How To Perform a Backup’

How To Download and Install the Allworx Office Safe Application:

1. Open a new Internet browser
2. Navigate to the Allworx Portal, log in, and go to the Software section.
3. Scroll down a little bit to the section titled ‘Office Safe’. Click on the link to begin downloading the Office Safe application.
4. Save the file to your computer. When the file is done downloading, close your Internet browser, locate the file you just downloaded, and double click on it to begin the installation.
5. When the installation is complete, there will be an icon on your desktop to launch the Office Safe application.

How To Perform a Backup:

1. To perform a backup of the Allworx Phone system, we will need to configure the backup routine. Start an Internet browser window. Navigate to the Admin console of the Allworx server.
2. Click on the Maintenance link, then on Time. Note the time the server is reporting.
3. Click on the Maintenance link, then on Backup. Click the Modify button.
4. Change the time listed to the time that you would like the backup to start. NOTE: The time that is listed on your local computer system may not be the same time as your Allworx server- to check the server time, from the maintenance link, choose ‘Time’ and note the time on the Allworx server.
5. Edit the ‘IP Address’ to be the same as the computer that will be running the Office Safe application. (If you do not know what that address is, minimize the browser window and launch the Office Safe application. Your systems IP address is listed in the upper right corner under ‘current settings’).
6. Leave the Port setting alone, it should be 5001.
7. Change the backup frequency to your preference.
8. Leave the mode at ‘incremental’. If you have not performed a backup from your local computer, then the Allworx box will automatically perform a ‘full’ backup. If you have performed a backup previously, the Allworx box will perform an ‘incremental’ backup, which means it will only back up files that are different from what is stored on the local computer, or that have changed recently.
9. Click the Update button to save your changes.

To perform a backup now, first make sure the Office Safe application is running on your local system, then click the ‘Backup Now’ button on this page.

The backup will run automatically. You can check the progress of the Backup from the Office Safe application. When it is done, you can close the Office Space application.