With the newest software now out in the field for the Xblue x16 phone system one of the common support questions we get is “why doesn’t my Caller ID work”. In most cases it was known to work on the old phone system, but when the lines are plugged in to the new x16 KSUU it no longer works.

The new software has a feature which allows you to turn off Caller ID from displaying on the VoIP telephone. This is a helpful feature for Doctors who don’t want a patient in the office to overhear a conversation and be able to look at the display and see who they are speaking with.

To turn it on, simply go to phone programming on your VoIP telephone menu, scroll down to “CID” and make sure it is set to “Y” for yes. That’s it. There is nothing else that controls Caller ID in the system.

Don’t forget to visit http://www.telcodepot.com to learn more about or wide line of VoIP phone system solutions as well as video surveillance packages.

Good Luck!
Tom Grinde