This past Friday, a customer called me who was less than thrilled with the internal hold music on his Xblue X16 phone system. As much as we here at Telco Depot love the X16 for what it does, we share the customer’s lack of enthusiasm (to put it delicately) for the internal music.

There are 2 simple solutions to change this.

1. The X16 will let you plug in an external device such as an mp3 player, stereo, or computer to play your music on hold. This is done via a 2.5 jack (the same type headphones use) on the back of the system.  You should be able to purchase a 2.5 cable at your local electronics store that will connect these devices.

To change the settings that will allow this: press program >  system setup > music source> set it to external.

Now your music on hold will play from the device that you have selected. Please keep in mind that the music does not record and save into the X16, the source must be continuously playing in order for the customer to hear it.

2. This may work great for some, but not all. Not everyone will want to leave their expensive mp3 player just laying around the office somewhere. There are also users who may not have a stereo or computer close enough to plug into the X16.

In this case, we recommend the Nel-Tech Message on Hold System. It is made specifically for phone systems. Upon purchasing from Telco Deopt, you will get a free professional message done by AMS (Audio Messaging Solutions). There is too much info about this device to post in this entry. For more information please check my next post about the Nel-Tech messaging systems.