As I mentioned in my previous post, some customers are not exactly 100% in love with the internal hold music on their phone system.  Fortunately, some systems like the Xblue X16 and Panasonic will allow you to connect an external device such as a stereo, mp3 player, or computer to play external audio. This will work fine for some, but not everyone.

I strongly recommend taking a look at the Nel-Tech Message on Hold System for a number of reasons.

1. You get a free personalized message done by AMS (Audio Messaging Solutions) with your purchase of a Nel-Tech unit from Telco Depot. I advise you click the link to find out more information on AMS. The customer’s first impression will be a lasting one, having a professional message specifically for your company will make for a much better impression than some of the tedious and repetative bleeps included with your standard phone system. Judge for yourself, have a listen to a few samples from their website here.

While you are waiting for them to deliver your personalized message, this system also includes it’s own exeptional hold message similar to those found on their website. You can listen to the included message here.

2. While you can use your own mp3 or CD player as a source, you may not want to just leave an expensive device laying around your office where any number of things can happen to it. The Nel-Tech is designed specifically to work for phone systems, therefore it has no screen. The device is less vulnerable to theft since it cannot be used as a typical iPod/mp3 player. All the editing must be done on your computer via a USB cable. The mp3 files are simply dragged and dropped similar to a digital camera.

It is also encased in a durable hard plastic that will not damage easy. For further protection it can also be mounted to a wall.

3.  The external device must be playing continuously in order to be heard. The Nel-Tech will play continuously at CD quality bit rates. It can store 64 minutes of audio (mp3 format) on  removable flash cards.

If you have any questions about external messaging, please give us a call at 1-800-390-1200