Fortunately for customers purchasing a system here at Telco Depot, we provide free pre-programming for all phone systems. Whether a customer is setting up an Allworx, Aastra, Syspine, Talkswitch, Panasonic, or Xblue system; the most common question we get is "should we use auto attendant." Even though every business is different, the usual answer is NO.

We find that giving your business the personal touch will make the customer view your business as a more progressive company.

Some feel that they should setup their business phone system to have an auto attendant because it gives the image of a larger organization. Having the human touch, however, will ultimately help build a better realtionship with your clients.

We realize that some businesses may depend on auto attendant if they have a very busy office with no receptionist.

In our case, we are only using auto attendant because we are transitioning from our old phone system to a new Allworx system and the Allworx is not fully setup yet.

While there are some exceptions, always try putting yourself in your customers shoes, and ask yourself what would you like to hear if you were calling.