What a surprise, another post dedicated to the Xblue X16! I bet you’re exited!  For this post, I would like to make clear what the X16 can and can’t do as far as setting up your messaging.

Customers often call telling us they would like an affordable phone system that will allow someone to call and press 1 for sales, press 2 for customer service, etc.

The X16 does not do 1-touch dialing, however, you can still dial a department, individual, or function by a 3-digit extension.

For example: When you record your automated attendant message, you can say "dial 301 for sales, dial 302 for customer service, to speak with John Smith dial 303"

The X16 does include a single 1-touch feature, but not the way  more expensive systems do. The X16 will allow you to use the digit 7 as your one touch feature and this will transfer your call to the AUX OGM.

For example: You can say during your auto attendant message "for directions, dial 7." You would then use your AUX OGM to give directions to your business.

That’s great and all, but what exactly is an OGM????

I’m actually glad you asked because I was just about to tell you.

OGM stands for Out Going Message. The X16 allows you to record a Day OGM (will answer during business hours), a Night OGM (after hours), weekend OGM (obvious), holiday OGM, and AUX OGM.

You do not have to use all of these, but they are there if you want them.

If you need help setting up your messaging, you can always give us a call at 1-800-390-1200