I’ve mentioned in a previous post that I am new to this industry.

Most of my work history has been in finance.

I must say that I find working here at Telco Depot to be much more rewarding than my previous work experiences.

What I like about working here is constantly hearing from customers how relieved they are that they got someone on the phone who can answer all of their questions and make them feel confident about finding the best solution for their business phone system.

Every day we are getting more and more calls about the Xblue X16 phone system.

At first, we didn’t understand the reason for this. It’s not like we’re running TV commercials for it or anything.

After speaking to a number of customers, the reason became obvious. They had already looked at this product somewhere else and the people they spoke with either could not answer their questions, came off condescending about their level of knowledge, or were charging a much higher price than us.

It is nice to work in a field that I can be valuable to the customer instead of feeling like I have to try and sell something to make my supervisor happy.

Tom has made it very clear from my first day that he does not want to sell the customer anything that they don’t need.

The tone that he has set for Telco Depot has clearly resonated with customers, and it is nice to be part of a winning team.