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Line appearances (Key System operation)
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Flexible ring assignment
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Day/Night ring schedule
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Intercom w/ handsfree answer
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Auto Attendant (after hours)
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Backlit display
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Flexible toll restriction
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Flexible numbering plan
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with adapter
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DID lines (SIP trunks required)
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Remote phones
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Presence
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3-party conferencing
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2 per system
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1 per phone
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8-party conference bridge
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Call appearances/park (PBX operation)
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PC Attendant
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Multi-office networking
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O
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Self installable
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Telco Depot installation available
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Remote programming
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Software upgradable
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| O = Optional Software Required |
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Automated Attendant (Auto Attendant)
A system that answers calls and provides the caller with enough information to chose who they need to speak with and then transfers the call to that group or individual. Some companies use this technology to make their business look larger and others use it as a backup to live answering.
DID (Direct Inward Dial)
Inbound-only phone number assigned to a group of phone lines that allows a phone system to route to a unique location or person. A group of DIDs is often assigned to a single trunk group. This is typically offered on digital PRI lines or SIP lines and is the method that gives individual employees their own number. A PRI that can handle 23 simultaneous calls may have hundreds of DIDs pointing to this group, but the maximum number of inbound and outbound calls at any given time is still 23.
SIP (Session Initiation Protocol)
Internationally recognized IP telephony signaling protocol used for VoIP. This is the most widely used protocol in the market and is a standard meaning anybody who builds a SIP 2.0 compliant product should work with any other SIP 2.0 compliant device. For instance our Talkswitch is compliant so any off the shelf SIP phone will work as an endpoint for a home phone or a remote worker. The trick with SIP 2.0 is that the combined devices will work to the feature set of the lowest common denominator meaning a SIP 2.0 telephone only support 80% of the SIP feature set then even though the telephone system supports a higher set of features, you will only have the base features of the phone.
SIP Trunk
A new industry sprang up around providing lines via SIP as an alternative to analog or digital lines. These new trunks typically provide cost advantages and some feature advantages over the older counterparts. The best know early seller of SIP trunks for your residence is Vonnage, but now older and more stable companies offer SIP including the traditional telephone and cable companies. Telco Depot offers its own branded SIP Trunks which bring you tremendous savings and give you hardware and SIP Trunks from one vendor.
Telco Depot
The definitive source of telephone systems for the SMB market providing insightful videos, explanations and definitions of the dreaded telephony terms and the best of class pre and post sales support in the industry. It is where the best and brightest come to learn about and purchase the most important piece of office gear and services.
Toll Restriction
The ability to allow or deny a user to make a call. This includes local as well as long distance (toll) calls. Simple toll restriction generally blocks any long distance call by denying any 1+ dialing. More sophisticated system look at the complete dialing string to restrict down to an individual phone number if desired. This method generally utilizes a group of tables to allow or deny digits dialed. With the low cost of toll calls today most companies only use general long distance restriction for public areas like a kitchen or reception area.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
