Phone Systems from TelcoDepot.com are the most advanced communications solutions available on the market today and are backed up by our legendary 30 Day 100% Money Back Guarantee!
With a telephone system from TelcoDepot, you're not just getting a cutting edge phone system solution that is scalable, reliable, and affordable, but perhaps more importantly, you get TelcoDepot's expert phone system support and service whenever you need it.
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Phone Systems are advanced communications solutions that interconnect several phones or phone lines in stations that can be accessed from any phone within that system. They are used to streamline incoming and outgoing calls by leveraging call handling features such as automated menus, call transfer, call parking, conference calling and voicemail, among many others.
Simply put, they allow you to effectively connect a caller with the right person or department fast, through one or multiple lines, dedicated menus and/or extension numbers.
Businesses large and small benefit from them because:
They allow simpler and more efficient networking
People save time as you save efforts by channeling communications through an organized structure
They reduce overhead costs significantly (50% average)
Offer lower domestic and long distance calling rates
Improve sound quality
Add a host of features to make everyday work easier: from automated attendants, to voicemail to call distribution options and everything in between.
At the most basic level they connect phones with a limited number of lines to the public telephone network. Consider the opposite: without one, each unit would have to be connected separately to the public network through an individual line which would make it very expensive in the long run.
The most advanced ones create private networks and capitalize Internet calling for inexpensive communications, easily managed from web-based applications and updated through continuous upgrades hosted by the provider or manufacture.
Looking for a Phone System? You Can Do It, We Can Help.
Navigating your way through the many options out there can be daunting, complex and sometimes difficult, but it doesn't have to be!
TelcoDepot.com carries a vast number of industry leading brands and proprietary ones backed up by 20 years of experience in the telecom industry plus an unparalleled 30 Day 100% Money Back Guarantee.
In addition, we offer free Expert Advice via phone or by live chat and at any rate, this comprehensive guide should put you up to speed with everything regarding Phone Systems and get you a step closer to the right solution for your needs.
With TelcoDepot you get a cutting edge solution that is scalable, reliable, and affordable; plus TelcoDepot's expert customer support whenever you need it.
There are 5 key aspects necessary to choose a phone system, since this is an important investment in your business, make an informed decision that will stand the test of time. These systems don't date quickly if you know how to get the right combination of technology, calling capabilities and hardware.
1. Decide On The Call Handling Features Needed:
What do you Want it to do Vs. What you Need it to do? Check out this list of common features take a note and consider how they might help your business:
All Call Page
Busy, time-out error handling
Call Hunting (finds an available rep.)
Call Distribution (follows a protocol to channel calls)
DISA: Direct System Inward Access
Do Not Disturb (DND)
Flexible Menu Button Assignments
LCD Display for easy menu navigation
Least Cost Routing
Mobile Extension (call pairing)
Music On Hold
Programmable Keys for speed-dialing and easy memory access
These are just a sample of the most commonly used calling features in business, if you don't see what you need here don't hesitate to ask an expert today.
2. Determine The Number Of Potential And Actual Users
How many people are there right now in your firm, office or business? Are they there all the time?
Who answers the phone? Do you have a receptionist?
Is everyone on your team on location or are there remote workers?
How many employees or users do you wish to add to your team in the next 1, 3 or 5 years?
All of these notions are important because you want a system that is scalable over time, therefore able to adjust to potential additions or removals. Depending on the manufacturer, you'll be able to add phones, lines and extensions locally and/or remotely at will in the future, however these might be reflected on the system's price. Weigh your needs and decide on something that will grow with you and meets your budget now.
Find a system with room to grow defining
Number of current employees
Prospects for potential growth or expansion
Location of current and potential workers (for remote extensions if any)
3. Anticipate Call Volume:
Compare how many people work with phones with how inbound/outbound calls are currently handled. Do you need separate extensions? Does your team require separate phones? How many calls come in on average? Do you make or receive to make some long distance calls?
Consider this when comparing options; the number of average calls may affect the number of lines or extensions you need, the users the number of actual phones or softphones allowed, long distance or rural calling may require superior sound quality, etc
4. Select the Type of Hardware:
Are you, or your team members, constantly on the move? Or are you sitting so long in your chair you don't know where it starts and where you end?
If you want mobility you'll need powerful range to accompany you on the move. If you're usually at the office or within a few steps and you feel comfortable with fixed phone, then choose a solution that will accommodate that.
You can mix them up by getting a system with fixed deskphones and add a couple of cordless phones to give you a little elbow room. If you're budget doesn't allow it at the moment, pick one that allows such a connection in the future.
Do you currently have analog lines (a.k.a. the Plain Old Telephone System/POTS)? Do you want to reduce phone bills significantly? Do you make domestic or international long distance calls? Do you have access to an IT department? Can you troubleshoot issues by yourself?
These questions will help you choose the right technology.
Analog for those who want to keep their current lines/numbers and just want a better system to handle calls. We recommend that you choose one that allows you to upgrade to VoIP with an adapter for the future.
VoIP will be best for anyone looking to reduce phone bills. Calls will be handled over the Internet and as data packages are used, calling costs will drop dramatically.
Private Branch Exchange (PBX): It's basically a private telephone network for your company. Very customizable, recommended for mid-sized to large businesses (40 users). System ownership is more expensive than VoIP but since it's cheaper than connecting an external line to every single phone, overhead costs decrease per user.
Hosted PBX: a virtual PBX that's hosted by a service provider, it work over the Internet with an IP PBX leveraging the advantages of VoIP through traditional landlines or a combination of both.
Hybrids: There are many options that allow you to combine and switch between Analog lines and Voice Over IP. These are great options for most organizations, large or small. You can also find PBX -Key System blends for most business needs.
6. Bonus Tip! Get Great Support with an Iron-Clad Guarantee!
Your telephone system will be one of your primary connections to your business, you can't afford downtime or system failures. Select a provider that offers quality customer support and a guarantee that truly has your back
We've taken the 4 main types of systems and provided brief definitions for the average user. If you have any questions talk to one of our experts and clear it out!
Key Systems: ideal for companies with 5 to 40 users, Also known as KSU (key system unit) they use a telephone cabinet and routing software, while handling calls through the public switched telephone network or analog/landlines.
KSU Less Systems: typically for offices with 10 users or less, it differs from the key system because it doesn't need a "phone cabinet" or "unit". They're generally smaller, DIY, systems that anyone can use. The downside to the KSU-less system is that they don't generally offer much room for expansion, even though they are fairly inexpensive.
Private Branch Exchange Systems: best for groups of 40 users or more, they are characterized by having advanced, highly customizable functionality. They place an internal network in a private organization and connect phones in the system to the public network through trunk lines.
VoIP Systems or Voice over Internet Protocol employs an Internet connection to send and receive telephone calls, instead of using landlines. For 2 to 2,000 users (or even more) these systems use traditional business telephones with a router. There are VoIP Gateway adapters that can turn ordinary business phones into VoIP ones. They require an optimum matchup between bandwidth and call volume.
Offer a Local Number even if you're not in that location! Do you have a lot of business coming from Florida but you're located in New York? No problem, you can have a local number directing calls to your system. It's an affordable and elegant solution for you and your customer base.
Have a Toll Free Number: you can have a toll free number without the hassle, just add it to your service and dedicate a channel for it.
Ring Your Office and Cell Simultaneously! With the feature "Follow Me Anywhere" you can have your mobile ring at the same time someone calls your business number -and still keep your own separate line there! The best part? It doesn't have to "follow" you when you're at work; it can be configured at will.
Voice To Email feel more comfortable knowing that you won't miss important calls having voicemail sent to your email account. You can even get easy to read transcriptions and forward them to colleagues for fast action.
Record Calls and Save to SD Memory Cards call recording is a telephone system staple, it's great to make sure all information is kept, professional behavior is maintained and as support when potential issues arise. Better yet, many options today offer the SD card possibility making data transfer easy and convenient.
Softphones and PC-based calling sometimes adding more deskphones is out of the question, for convenience add softphones or virtual phones to manage internal and external calls. PC-Based phones are easy to administer and compatible with most operating systems. They can be taken anywhere that has an Internet connections and function just as ordinary numbers do.
Click to Call from your site (usually best with VoIP) your potential clients don't need to have a calling software of their own, you can permit them to call you immediately from your home-page. This feature is also available internally; your employees or teammates can use PC software to call from their computers any number in the book with just one click. No dialing!
Enable Mobile Aps many of the biggest providers and brands have custom apps for Android or iPhone iOS, you can have latest VoIP features at little or no extra cost on your mobile - work and play in one place.
Customize Your Services with Call Monitoring! You can track incoming and outgoing calls to determine patterns, like when do you get most calls in the day, what department is getting the most calls, who's the longest on the phone and more. By finding patterns you can create specific strategies to improve, capitalize add or change business practices.
Outlook Integration centralize communications coming and going with synchronized voicemail, phonebook, messaging and more. Other email clients, apart from Outlook can also be integrated with some systems.
A 4 part editorial with in-depth analysis an information for the first time buyer. Also useful for those seeking suitable upgrades to current outdated systems.
Part 1: Introduction Call completion Vs. perishable calls. How important incoming calls affects the way the system features are selected. Your current policy matters. Find out why in this section.
Part 2: Business Requirements Business perception vs. Business size. How big is your business and how do you want to brand it? Business perception is a combination of your actual offerings and the image you portray. Learn how these impact phone system selection.
Part 3: Business Requirements Continued Technical aspects and basic terminology. How systems work and what you need to have for optimum performance.
Part 4: Getting Technical Installation, phone varieties, remote offices, line appearances, learning curve for current users.