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30 user extensions (e.g., individuals) with voicemail and 30 system extensions (e.g., conference rooms) without voicemail.
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Optional software upgrade available for 31– 60 users/extensions.(requires 31-60 user optional license)
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Six RJ-11 dedicated loop-start FXO ports, expandable to 24 with Allworx Px 6/2 Expanders.
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Two standard, dedicated RJ-11 FXS ports for analog phones or fax. Expandable to 8 FXS ports with Allworx Px 6/2 Expanders.
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VoIP capable (Voice Over Internet Protocol).
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Supports SIP 2.0 (Session Initiation Protocol) for VoIP.
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Allworx supports both analog and VoIP phones.
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Power Fail Phone Port for a dedicated analog phone ensures connectivity during power failure.
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Industrial strength surge protection built into all analog ports.
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TAPI compliant (included for all users with Call Assistant license
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Each Allworx handset can have its own Direct Inward Dial (DID) information (requires SIP)
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3-Way Calling — each Allworx phone on the network can support its own three-way call.
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Seamless integration with Call Assistant.
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“Park” and “Hold” buttons on the handset.
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Fast and simple navigation of scrollable phone menus.
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Receive, review and respond to all email and voicemail in one Inbox.
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Listen to, forward and delete voicemail messages via PC.
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Supports and consolidates multiple email accounts and phone extensions per user.
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Supports voicemail notification to cellular text messaging services.
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Additional voicemail storage available via external USB hard drive.
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Compatible with any POP3 or IMAP4 email client.
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Connect the Allworx 6x to an ITSP and drastically reduce phone charges.
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Supports both ITSP and traditional phone lines (Central Office lines) simultaneously.
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Apply different dialing rules to different telephone services (i.e., ITSP vs. local telephone company).
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SIP Call Appearance functionality with incoming and outgoing VoIP calls.
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Allworx 6x is compatible with various ITSPs.
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Make outbound calls through the Allworx system by calling into your voicemail from anywhere.
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Authentication prevents abuse.
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Off-site Access calls leverage the company’s Caller ID information and local system phone lines (analog or SIP).
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Call information is tracked for call detail reports.
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To make multiple calls, external dial tone returns after recipient hangs up.
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Each phone user gets seven unique phone presences (In Office, At A Meeting, On Vacation, On Business Trip, At Home, Away, Busy).
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Current presence is displayed on Allworx phones and built-in My Allworx Manager site for other users to see.
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Call routing structure can be changed by the Allworx System Administrator via the system software or by authorized users over the Internet via My Allworx Manager.
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User can “toggle” between presence settings via Allworx phone display, voicemail or My Allworx Manager site software.
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Each presence setting has its own call routing structure that can be changed at any time.
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Users can record a separate voicemail greeting for each of their presences.
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Each Allworx 6x can connect to other Allworx units
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Supports up to 99 other sites.
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Calls between offices are free over the Internet
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Calls can be seamlessly transferred between sites.
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VPN connection not required.
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Multi-site extensions allows businesses to setup and use a unique 3-digit or 4-digit uniform dialing plan across Allworx servers.
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Receive SMS text message alerts on your cell phone when voicemail is left at the office.
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Escalate your text message alerts to multiple mailboxes and email addresses.
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Listen to and manage voicemail in your email Inbox or over the phone.
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Eight-port voicemail system; date and time stamping.
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Twelve hours of voicemail (with 512 MB Compact Flash).
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Messages can be listened to, saved, deleted or forwarded to another extension.
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Direct access to voicemail from on and off site.
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Message Waiting and New Call indicators supported through Allworx phones and client software.
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Voicemails can be sent to any POP3 or IMAP4 email client.
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One phone can display multiple voicemail indicator lights.
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Nine unique auto attendants.
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Time-dependent Auto Attendant routing options for day and night mode business hours.
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Compatible with Music-On-Hold and Overhead Paging systems. (requires external equipment)
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Auto attendant can be fully customized.
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Routing can simultaneously follow multiple phones, including outside lines and cell phones.
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Each of the seven unique phone presences for each user has its own routing rules and filters.
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Incoming Caller ID can drive different call routes.
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Remote users connect to Allworx 6x via Internet.
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Remote plug-and-play with Allworx VoIP phones.
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After initial setup, remote Allworx phones connect easily to Allworx 6x with minimal user intervention.
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Remote Allworx phones can:
- be programmed from main office
- receive calls from queue(s)
- use Intercom feature
- access main office’s local phone line from any location (call from overseas at local rates)
- operate without additional licenses (many systems require IP license)
- access all other main phone functions (Direct Station Selection, Busy Lamp Field, Line Appearances, Call Appearances, SIP Appearances, Queues).
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Outbound call control with PIN codes and system-wide blocking.
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Password protection at both user and administration levels.
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Call detail reporting of all phone system activity with easy export to Microsoft Excel or any standard spreadsheet program for further analysis.
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System backup and restore — automatically saves configuration attributes, voicemail and email messages.
- Audited outside line access
- Call blocking
- Call forward and transfer
- Call hold
- Call monitors
- Call park and retrieve
- Call pickup
- Call Queuing
- Call routing
- Call waiting
- Caller ID
- Dial by name or extension; dial from directory
- Distinctive ring
- Do not disturb
- External call routing
- Flexible numbering plan
- Hunt groups
- Internal extension distinctive ring
- Multiple line access
- Overhead paging3
- Parking orbits
- Programmable parked calls
- Private lines
- Redial
- Speed dialing
- TAPI support —automatic dialing
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Automated Attendant (Auto Attendant)
A system that answers calls and provides the caller with enough information to chose who they need to speak with and then transfers the call to that group or individual. Some companies use this technology to make their business look larger and others use it as a backup to live answering.
Caller ID (CID)
The "called from" name and number that is transmitted and displayed over telephone lines. The caller has the ability to block delivery of this information by dialing 67 before dialing the destination number.
Dial Tone
The tone you receive when you lift the receiver and are connected to a telephone line. The tone is typically provided by the Telephone Company on traditional phone systems. In the case of IP, the telephone usually generates an imitation tone so the operation feels familiar to the user.
Hold
A business feature where a call is temporarily held by the KSU or Server and the caller typically hears music or an announcement during this time. Hold is used while sending the caller to another extension, while setting up a conference call, or while answering another call or simply when looking up information.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
LAN (Local Area Network)
The components that make up the data transfer mechanism for your office. The components include the cabling, the switches or hubs, routers, gateways, WiFi and servers.
Park
Similar to hold except the call is held by the Server or KSU and to retrieve the call you need to know the Park Number or have Park buttons on the phone. Typically used in a larger PBX system when a receptionist does not know where to find an individual, in this case the receptionist would Park and then Page the individual.
SIP (Session Initiation Protocol)
Internationally recognized IP telephony signaling protocol used for VoIP. This is the most widely used protocol in the market and is a standard meaning anybody who builds a SIP 2.0 compliant product should work with any other SIP 2.0 compliant device. For instance our Talkswitch is compliant so any off the shelf SIP phone will work as an endpoint for a home phone or a remote worker. The trick with SIP 2.0 is that the combined devices will work to the feature set of the lowest common denominator meaning a SIP 2.0 telephone only support 80% of the SIP feature set then even though the telephone system supports a higher set of features, you will only have the base features of the phone.
Transfer
This business feature allows an employee to send a call to another phone without having to announce the call first. This is the typical means for moving a call through a PBX phone system.
Unified Messaging
This feature brings your voice mail messages to your e-mail in the form of a .wav file. It is very useful when away from the office as most smart phones today can play a .wav file attachment to an e-mail, eliminating the need to call back to the office to receive your voice mail.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
VoIP (Voice over Internet Protocol)
This is simply the carrying of voice via IP meaning a standard voice stream is broken into packets at the transmit end, sent over a standard data network (such as the Internet) and reassembled into a voice stream at the receiving end. VoIP traffic is trickier than normal data traffic because the timing of packets on the receiving end is critical. For more detail see Basics of the Internet.
VPN (Virtual Private Network)
Private data network that makes use of the internet, maintaining privacy through the use of a tunneling protocol and security procedures. This is often used in conjunction with VoIP as a more cost-effective alternative to a dedicated bandwidth connection.
