D-Links VoiceCenter system based on Microsoft's Response Point Operating System. This starter bundle includes the VoiceCenter base system and a 4-line gateway with 10 ea. Enhanced Response Point telephones (with-PoE). Everything you need is included in the base bundle to grow your system to 50 users; just add phones and 4-line gateways.
D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is an IP-based phone system designed for small to medium-sized businesses (SMB) with support for up to 50 users. VoiceCenter provides numerous advantages over traditional PSTN (analog) phone systems while retaining the reliability of PSTN phone lines* for accepting inbound and making outbound calls. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to install, manage, and maintain. Rather than taking days, it only takes a short amount of time to get the phone system up and running. VoiceCenter is also portable - businesses that need to relocate offices can easily take the phone system along. In addition, while D-Link provides solid phone system hardware, the integrated Microsoft Response Point phone system software provides state-of-the-art features such as Voice-activated Dialing and Voicemail Access, Automated Attendant for routing calls, and Automatic Phone and Gateway Discovery that allows for a simplified setup process.
What is Included with DVX-2000MS-10P VoiceCenter IP Phone System?
DVX-2000MS-10P VoiceCenter IP Phone System includes one DVX-2000MS PBX/Base Unit, one DVG-3104MS PSTN Gateway, ten DPH-128MS IP Phones, and the Microsoft Response Point phone system software. There are no additional fees or licenses required to add more phones or Gateways to the system. Simply add more as needed - up to 50 phones and 50 PSTN lines*.
How Does It All Work Together?
The DVX-2000MS PBX/Base Unit is the heart of VoiceCenter that runs the Microsoft Response Point phone system software. It is also responsible for routing all inbound/outbound calls as well as internal calls. Using the Microsoft Response Point phone system software on a networked PC, the DVX-2000MS can be configured and easily managed. In addition, the software facilitates hardware setup by providing Automatic Phone and Gateway Discovery feature that automatically detects when new IP phones or PSTN gateways are connected to a network.
The DVG-3104MS PSTN Gateway enables SMBs to connect PSTN lines* to a VoiceCenter IP-based phone system on a network. The Gateway provides four PSTN (FXO) ports for connecting up to four separate PSTN lines*. More Gateways can be added to a network to accommodate additional PSTN lines*.
The DPH-125MS IP Phone includes many standard and advanced features not found in analog phone systems. With the built-in Microsoft Response Point (RP) button, users have one-touch access to Voice-activated commands. Voice-activated Dialing is one of the Voice-activated commands that enable users to reach anyone in the company directory or their Microsoft Outlook address book by simply saying their name. Users can also transfer, park, and retrieve calls the same way. Voicemail to e-mail forwarding is another convenient feature. Installing the DPH-125MS is a breeze since there is no need to run additional Ethernet cables to desktops. This phone provides two Ethernet ports for connecting to a network and PC. Setting up new phone extensions is just as easy and only takes a few simple steps to complete.
Next-generation SMB Phone System
By building a solid, dependable hardware platform to run a powerful yet easy to use, install, and manage phone software, D-Link and Microsoft have accomplished creating the next-generation SMB phone system. D-Link VoiceCenter, a Microsoft Response Point phone system, is the clear choice for today’s productivity and efficiency-minded small to medium-sized business.
New SP2 features at a glance:
- Even Easier to Talk to Colleagues and Customers
- Intercom & Paging
- Support for analog phones (FXS) and other devices
- After hours receptionist
- Better Solutions for Trained Specialists
- VPN and multi-subnet support
- Launch a webpage from an incoming call
- Trunk devices
- Enhanced Features
- Improved audio robustness
- Parked call return
- Personal contacts can be called with specific services
Automated Attendant (Auto Attendant)
A system that answers calls and provides the caller with enough information to chose who they need to speak with and then transfers the call to that group or individual. Some companies use this technology to make their business look larger and others use it as a backup to live answering.
Gateway
A device that connects to the network and converts a signal to be transmitted via IP. In telephony the classic use of a gateway is to convert POTS or analog lines to IP. As an example, we use a gateway to bring SIP Trunks into an xBlue Key System.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
Park
Similar to hold except the call is held by the Server or KSU and to retrieve the call you need to know the Park Number or have Park buttons on the phone. Typically used in a larger PBX system when a receptionist does not know where to find an individual, in this case the receptionist would Park and then Page the individual.
SMB
The commonly used acronym for "Small & Medium Business"
SMB (Small to Medium Business)
The market segment making up 90% of all US business that employee 50 or fewer people. This is the sole focus of Telco Depot and our products cater to the segment of this market where the prospect desires to and has the resources and knowhow to install and maintain their own telephone system.
Transfer
This business feature allows an employee to send a call to another phone without having to announce the call first. This is the typical means for moving a call through a PBX phone system.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
VPN (Virtual Private Network)
Private data network that makes use of the internet, maintaining privacy through the use of a tunneling protocol and security procedures. This is often used in conjunction with VoIP as a more cost-effective alternative to a dedicated bandwidth connection.
