hadware specifications
• 40GB SSD hard drive
• 1GB RAM
• Power Consumption:
- 20 Watts (no peripheral devices connected)
- 50 Watts (with peripheral devices connected)
• Power Supply:
- Input 100-240VAC @1.2A
- Output 12VDC @ 6.6A, 80 Watts
• Temperature:
- Operating: 0 - 40°C (32° - 104°F)
- Storage: -40 - 70°C (-40° - 158°F)
• Humidity:
- Operating: 10% - 90% non-condensing
- Storage: 5% - 95% non-condensing
General Information
• Ideal for systems of 4 to 150 extensions
• Easy installation, no additional programs required
• Available for WindowsTM, Linux and Mac-OS
• Address book integration
• Caller-ID based agent preference routing
• Multiple call redirection events and destinations
• User input key handling
• Dynamic call routing (e.g. day/night mode)
• Web-based agent activity tracking
• Web-based call monitoring
• MoH mixing with announcements
ADVANCED FUNCTIONALITY
• Auto attendants
• Cell phone twinning
• Hunt groups
• Remote worker support
• Conference rooms
• Paging
• Service flags
• Music on hold support
• Microsoft Exchange 2007/2010 UM support
• Full System Monitoring
• Agent groups
CALL RECORDING
• System-initiated call recording
• User-initiated call recording (record buttonor star code)
EXTENSION FEATURES
• Extension specific dial plan, time zone and language support
• Multiple extension alias names, ANI assignments
• Hot desking
• Remote worker support
• Park orbit and pickup preference
• Call redirection
• Picture upload
• Emergency call recording
• Intercom (2-way) support
• Emergency dialing support, EPID support for E911
• Call number limitation
• Multiple registrations per extension
• Call screening
• Presence and Monitoring (BLF)
MAILBOX
• Multiple prompts and name recording (from extension or web interface) • Voicemail to email
• Moving and copying of messages to extensions and groups
• Fast forward and rewind for message playback
• Message waiting support (MWI)
• PIN-code−based log in
• Voicemail collection
SIP TRUNKING
• Multiple Trunks per domain
• DID-based inbound routing
• Registration for ITSP and PSTN gateways
• CO-line emulation
• Microsoft Exchange Support
• Inbound DTMF detection
PROVISIONING
• Template-based provisioning
• Provisioning of firmware
• Multicast plug and play
• TFTP, HTTP and HTTPS support
SECURITY FEATURES
• SIP TLS transport layer
• SRTP media encryption
• HTTPS provisioning
• Selectable password policy
• Automatic blacklisting after unsuccessful
authentication attempts (DoS Defense)
NETWORKING SUPPORT
• Far-end NAT traversal with mini session border controller
• Multiple IP-address routing in SIP
• IPv4 and IPv6 support
• Multiple SIP ports, multiple HTTP ports, multiple TFTP ports; all ports can be bound to specific IP addresses
• QoS definition
• Support for DNS A, AAAA, SRV and NAPTR
• ENUM support
CRM INTEGRATION
• CSTA support
• Integrated TAPI Service Provider (TSP)
• Usage of favorite address book tools
Dial Plan
A set of rules used by SIP devices to determine what digits are actually sent to the switch and what number are restricted. The simple Linksys PAP2 and SPA2100 have a single dial plan string that you can edit to allow 7 digit dialing in your local area and block 1-900 calls.
DTMF (Dual Tone Multi Frequency)
When using a touch tone dial pad you generate a sound made up of two separate tones at different frequencies. The Telephone Company recognizes these tones and dials the appropriate number or code. Supposedly the human voice cannot produce dual tones at different frequencies which is why AT&T adopted this standard; it prevents you from causing the phone to dial while you speak.
Hold
A business feature where a call is temporarily held by the KSU or Server and the caller typically hears music or an announcement during this time. Hold is used while sending the caller to another extension, while setting up a conference call, or while answering another call or simply when looking up information.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
Park
Similar to hold except the call is held by the Server or KSU and to retrieve the call you need to know the Park Number or have Park buttons on the phone. Typically used in a larger PBX system when a receptionist does not know where to find an individual, in this case the receptionist would Park and then Page the individual.
QOS (Quality of Service)
A feature of routers that prioritize packets for VoIP traffic or other specific applications. This is an essential piece of a VoIP system as the timing of VoIP packets being received is critical to the voice quality. Click here for our preferred routers.
SIP (Session Initiation Protocol)
Internationally recognized IP telephony signaling protocol used for VoIP. This is the most widely used protocol in the market and is a standard meaning anybody who builds a SIP 2.0 compliant product should work with any other SIP 2.0 compliant device. For instance our Talkswitch is compliant so any off the shelf SIP phone will work as an endpoint for a home phone or a remote worker. The trick with SIP 2.0 is that the combined devices will work to the feature set of the lowest common denominator meaning a SIP 2.0 telephone only support 80% of the SIP feature set then even though the telephone system supports a higher set of features, you will only have the base features of the phone.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
