Syspine IP 310 phone offers the Response Point "Blue Button" access at its finest. Press the blue button and speak your commands. Syspine and Response Point do the rest!
Syspine Phone IP-310 Overview
With Response Point phone system software, all it takes is a push of the blue button. When prompted by Response Point, just say what you want Response Point to do.
What is Microsoft Response Point?
Microsoft Response Point is advanced phone system software designed specifically for small businesses that have 1 to 50 employees. User-friendly administration tools empower the average PC user to set up a phone or make system changes in minutes.
The unique voice-enabled user interface instantly connects employees and customers with the people or information they need. With the entire system in one affordable package and support for both traditional phone service and VoIP (Voice over Internet Protocol), Syspine Response Point phone systems are easy to manage, easy to use, and a great investment for any small business.
What can the Syspine do?
Automated receptionist
Enable the automated attendant to answer and direct calls all of the time, when the office is closed, or when your receptionist can't take calls. Customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. You can record answers to questions that callers frequently ask the Automated Receptionist, such as "What are your business hours? Company Location?…etc."
Intercom & Page
Make 2-way hands free intercom calls and send 1-way or group pages to individuals or groups using the intercom system.
Automatic parked-call return
Callers waiting in park for 3 minutes automatically return to the person who originally handled the call.
Park music
Play an audio file callers will hear as they wait in park. Park music can be changed by connecting a CD/MP3 player with customized audio. While parked, customers will then hear your customized message on hold.
Use your mouse to call contacts from the Assistant. Double-click a name in the contact list, and Response Point dials the number for you.
Automated Attendant (Auto Attendant)
A system that answers calls and provides the caller with enough information to chose who they need to speak with and then transfers the call to that group or individual. Some companies use this technology to make their business look larger and others use it as a backup to live answering.
Hold
A business feature where a call is temporarily held by the KSU or Server and the caller typically hears music or an announcement during this time. Hold is used while sending the caller to another extension, while setting up a conference call, or while answering another call or simply when looking up information.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
Page
This business feature allows an employee, using the handset of their phone, to make an announcement or "page" the rest of the company via the speakers in inactive phones or via overhead speakers or via a combination of both. This is generally a one way conversation only. Page is typically used when you don't know exactly where to find someone.
Park
Similar to hold except the call is held by the Server or KSU and to retrieve the call you need to know the Park Number or have Park buttons on the phone. Typically used in a larger PBX system when a receptionist does not know where to find an individual, in this case the receptionist would Park and then Page the individual.
VoIP (Voice over Internet Protocol)
This is simply the carrying of voice via IP meaning a standard voice stream is broken into packets at the transmit end, sent over a standard data network (such as the Internet) and reassembled into a voice stream at the receiving end. VoIP traffic is trickier than normal data traffic because the timing of packets on the receiving end is critical. For more detail see Basics of the Internet.
Syspine
IP Phone 310 Specifications:
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10/ 100 Mbps auto-sensing
2 RJ45 connectors with switched Ethernet port
Power over Ethernet (PoE) support/ compatible |
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2 x 16 characters, 128 x 32 pixel graphic LCD
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Handset Interface
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RJ9 Connector (standard handset connection)
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Silence Suppression
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VAD, CNG
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Echo Cancellation
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G.167 (Acoustic Echo Cancellation)
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Jitter Buffer
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Adaptive
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Voice Codec
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G.711 (μ-law), G.729
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Call Control Protocol
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SIP 2.0, Compliant to RFC-3261
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Call Features
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Call hold
Call transfer
Audible call waiting indicator
Speaker/ handset mute
Redial
3 way conference
Incoming call/ Voicemail indicator |
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Function Keys with LED
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Voicemail/ Mute/ Speaker/ Hold
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Multiple Line Assignment
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Maximum 4 users/ phones
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Response Point button
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Large Response Point button for voice commands/ dialing
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Call History
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Missed calls, received calls, and dialed numbers. Automatic dialing of numbers from call history lists
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Display on phone and on PC software popup
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Power
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External power adapter
Voltage: 100VAC~240VAC
Frequency: 50/60Hz
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Dimension (L*W*H)
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8" x 7" x 2"(198.5mm x 180.5mm x 59.2mm)
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Locating
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Desktop/ Wall mounted
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Operating Temperature
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32°F to 104°F ( 0°C to 40°C )
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Storage Temperature
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32°F to 158°F ( 0°C to 70°C )
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Humidity
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95% Max, non-condensing
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EMI Certification
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FCC part 15 Class B
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Safety
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cUL
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Caller ID (CID)
The "called from" name and number that is transmitted and displayed over telephone lines. The caller has the ability to block delivery of this information by dialing 67 before dialing the destination number.
Hold
A business feature where a call is temporarily held by the KSU or Server and the caller typically hears music or an announcement during this time. Hold is used while sending the caller to another extension, while setting up a conference call, or while answering another call or simply when looking up information.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
LAN (Local Area Network)
The components that make up the data transfer mechanism for your office. The components include the cabling, the switches or hubs, routers, gateways, WiFi and servers.
LCD
The acronym for "Liquid Crystal Display". The most commonly used technology for numeric/text or graphical displays.
PoE (Power Over Ethernet)
Instead of being powered by a conventional AC plug-in type, the power comes through the ethernet cable connection. PoE reduces the amount of wires in an office. Data and power in a single cord.
SIP (Session Initiation Protocol)
Internationally recognized IP telephony signaling protocol used for VoIP. This is the most widely used protocol in the market and is a standard meaning anybody who builds a SIP 2.0 compliant product should work with any other SIP 2.0 compliant device. For instance our Talkswitch is compliant so any off the shelf SIP phone will work as an endpoint for a home phone or a remote worker. The trick with SIP 2.0 is that the combined devices will work to the feature set of the lowest common denominator meaning a SIP 2.0 telephone only support 80% of the SIP feature set then even though the telephone system supports a higher set of features, you will only have the base features of the phone.
Transfer
This business feature allows an employee to send a call to another phone without having to announce the call first. This is the typical means for moving a call through a PBX phone system.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
