Telco Depot is pleased to offer the Vertical SBX as its premium digital Key Telephone System for the business with 2 to 40 users and wants the benefit of having all lines appear on all phones. If you are replacing an existing Key System, the Vertical SBX allows for easy transition as your employees will use the new phone just like the old. We pre-program this system for you so all you need to handle is the connection to your phone lines and the internal wiring for your offices. You’ll be able to do your own administration of this system and we’ll back you up with free technical support via the phone or web.
This offers all the basic features of the Xblue X16, but adds advanced features and flexibility such as the Nomad Soft Phone, a pc based telephone and allows for greater growth. And the Voicemail included in this package gives you one touch routing from your Automated Attendant and notification that you have messages in your voice mailbox. Every station port in the base cabinet connects to either the proprietary SBX digital phones or to a standard analog phone such as a cordless phone. Vertical even offers a tightly integrated DECT Cordless Digital Phone to give you multiple line appearances; you don't find that on other systems!
The Vertical SBX even lets you go VoIP. Add the VoIP gateway card and connect SBX IP phones for remote phones or VoIP line service. Get the best of both worlds; Digital and VoIP with the SBX. Telco Depot even offers VoIP line service configured specifically for the SBX.
More than a phone system, the Vertical® SBX IP™ can improve operations, intra-company communications, and processes. When you communicate more intelligently, you impact your bottom line.
- One-touch call recording for more accurate customer orders, compliance & training
- Roaming mobility with either a DECT cordless telephone option or Nomad IP™ wireless telephone
- Nomad SP™ soft phone capability lets mobile workers use a PC as a full-featured company phone
- Hot desking allows a digital phone to be a shared resource
- EzPhone™ desktop call manager lets users power dial, manage conference calls, and simply double-click to call a contact
- Detailed reporting integrates with accounting and other management applications
- One touch feature button access for easy and intuitive feature operation.
- SBX IP provides softkeys with intuitive navigation via the LCD of a telephone
- Mobile extension feature allows incoming calls (on T1/PRI or SIP trunks) to ring your cell phone when you are out of the office
This 3 line, 8 station starter package comes with 3 of the 24-button speakerphones and includes the integrated voicemail with eight hours of recording time. You can add to the configuration of your system below by clicking on the different options and then click add to cart to see the total for your configuration. Everything in the options above have been checked by Telco Depot to work well with the SBX system.
Automated Attendant (Auto Attendant)
A system that answers calls and provides the caller with enough information to chose who they need to speak with and then transfers the call to that group or individual. Some companies use this technology to make their business look larger and others use it as a backup to live answering.
DECT (Digital Enhanced Cordless Telecommunications)
A digital wireless telephone technology that is expected to make cordless phones much more common in both businesses and homes in the future. Formerly called the Digital European Cordless Telecommunications standard because it was developed by European companies, DECT's present name reflects its global acceptance. Like another important wireless standard, Global System for Mobile communication (GSM), DECT uses time division multiple access (TDMA) to transmit radio signals to phones. Whereas GSM is optimized for mobile travel over large areas, DECT is designed especially for a smaller area with a large number of users, such as in cities and corporate complexes. A user can have a telephone equipped for both GSM and DECT (this is known as a dual-mode phone) and they can operate seamlessly.
Gateway
A device that connects to the network and converts a signal to be transmitted via IP. In telephony the classic use of a gateway is to convert POTS or analog lines to IP. As an example, we use a gateway to bring SIP Trunks into an xBlue Key System.
IP (Internet Protocol)
A protocol that specifies the way data is broken into packets and the way those packets are addressed for transmission. Unlike traditional telephone lines which create a straight path from caller to recipient; IP uses the best available path at any given moment to move data packets between point A & point B. The beauty of IP is that the sending end and receiving end communicate success in sending and receiving to insure all data packets are delivered. A really great concept of IP is that of self healing. If a route is broken and the data packets cannot be delivered an alternate route is automatically selected.
LCD
The acronym for "Liquid Crystal Display". The most commonly used technology for numeric/text or graphical displays.
SIP (Session Initiation Protocol)
Internationally recognized IP telephony signaling protocol used for VoIP. This is the most widely used protocol in the market and is a standard meaning anybody who builds a SIP 2.0 compliant product should work with any other SIP 2.0 compliant device. For instance our Talkswitch is compliant so any off the shelf SIP phone will work as an endpoint for a home phone or a remote worker. The trick with SIP 2.0 is that the combined devices will work to the feature set of the lowest common denominator meaning a SIP 2.0 telephone only support 80% of the SIP feature set then even though the telephone system supports a higher set of features, you will only have the base features of the phone.
Speakerphone
A phone that has a microphone and a speaker that allows you to talk to your caller without lifting the handset. This is best used in private offices and when multi party conferencing is required. Never use a speakerphone in a noisy environment.
Telco Depot
The definitive source of telephone systems for the SMB market providing insightful videos, explanations and definitions of the dreaded telephony terms and the best of class pre and post sales support in the industry. It is where the best and brightest come to learn about and purchase the most important piece of office gear and services.
Voicemail
The business feature that gives every employee a voice mailbox used to take messages while they are busy or away from their office. They typically also feature an Automated Attendant which answers acts as a receptionist to answer company calls and distribute them to the correct individual or department. Voicemail is an essential piece to a professional office, but must be managed to assure proper phone etiquette is maintained.
VoIP (Voice over Internet Protocol)
This is simply the carrying of voice via IP meaning a standard voice stream is broken into packets at the transmit end, sent over a standard data network (such as the Internet) and reassembled into a voice stream at the receiving end. VoIP traffic is trickier than normal data traffic because the timing of packets on the receiving end is critical. For more detail see Basics of the Internet.
