Our standard shipping is via UPS Ground unless other service is requested and agreed to by Telco Depot. Products in stock generally ship the day received if order and payment is confirmed prior to 2:00 Eastern Time. Systems are shipped after pre-programming and installation is confirmed. They may take for 1 business day to a business week depending on the complexity of the order.
**We are currently only shipping to U.S. addresses.
In the event of emergency overnight shipment may be requested. This shipping cost well be added on your invoice and must be paid prior to our releasing order for shipment.
A Return Merchandise Authorization (RMA) Number must be obtained before returning your purchase. Please contact support@telcodepot.com, or call 800-390-1200 to obtain an RMA Number.
**Products must be returned in their original packaging. Please keep all shipping material for 60 days after order is delivered. Items that are not returned in like new and working condition and with their original packaging will be assessed a minimum 15% and maximum 50% restocking fee.
**If you are returning an order for refund and you selected or received Free Shipping with your purchase, actual shipping charges will be converted to a shipping fee and deducted from your refund. If you paid shipping charges, these charges will not be refunded. You are responsible for all shipping charges on your return shipment.
Telephone System Hardware
Phones & Servers
60 day money back guarantee. Returns after 60 days for items in this category will not be accepted.
*Installation is non-refundable.
Installation Tools & Materials
30 day 100% money back guarantee. Returns after 30 days will not be accepted. Service, replacement, and repairs will be done in accordance with the Manufacturer's warranty.
If item is returned in original packaging, there is no restocking fee on returned merchandise, 100% money back for purchases that meet the above criteria; shipping charges are non-refundable and fees may be applied for Free Shipping. Buyer is responsible for shipping charges.Telco Depot Lines of Service contracts have a 60 day 100% money back guarantee.
The 1-year free trial of Telco Depot's SIP Lines of Service can be cancelled at any time. No long-term agreement is required to participate in the trial.
Life-time support of all telephone system hardware.
Service, replacement, and repairs will be done in accordance with the Manufacturer's warranty.
After hardware warranty expires, fees may apply to any repairs, parts, or replacements. Extended warranties are optional at time of purchase.
