Complete Feature List of the Allworx Phone System

Get and indepth look at the powerful Allworx phone system by reading the detailed feature list below.

Allworx Feature List
Phone interface
  • 30 user extensions (e.g., individuals) with voicemail and 30 system extensions (e.g., conference rooms) without voicemail.
  • Optional software upgrade available for 31– 60 users/extensions.(requires 31-60 user optional license)
  • Six RJ-11 dedicated loop-start FXO ports, expandable to 24 with Allworx Px 6/2 Expanders.
  • Two standard, dedicated RJ-11 FXS ports for analog phones or fax. Expandable to 8 FXS ports with Allworx Px 6/2 Expanders.
  • VoIP capable (Voice Over Internet Protocol).
  • Supports SIP 2.0 (Session Initiation Protocol) for VoIP.
  • Allworx supports both analog and VoIP phones.
  • All VoIP phones are connected on Local Area Network (LAN).
  • Power Fail Phone Port for a dedicated analog phone ensures connectivity during power failure.
  • Industrial strength surge protection built into all analog ports.
  • TAPI compliant (included for all users with Call Assistant license
  • Each Allworx handset can have its own Direct Inward Dial (DID) information (requires SIP)
  • 3-Way Calling — each Allworx phone on the network can support its own three-way call.
  • Seamless integration with Call Assistant.
  • “Park” and “Hold” buttons on the handset.
  • Fast and simple navigation of scrollable phone menus.
Unified messaging
  • Receive, review and respond to all email and voicemail in one Inbox.
  • Listen to, forward and delete voicemail messages via PC.
  • Supports and consolidates multiple email accounts and phone extensions per user.
  • Supports voicemail notification to cellular text messaging services.
  • Additional voicemail storage available via external USB hard drive.
  • Compatible with any POP3 or IMAP4 email client.
Internet Telephony Service Providers (ITSP)
  • Connect the Allworx 6x to an ITSP and drastically reduce phone charges.
  • Supports both ITSP and traditional phone lines (Central Office lines) simultaneously.
  • Apply different dialing rules to different telephone services (i.e., ITSP vs. local telephone company).
  • SIP Call Appearance functionality with incoming and outgoing VoIP calls.
  • Allworx 6x is compatible with various ITSPs.
Off-Site Calling Access
  • Make outbound calls through the Allworx system by calling into your voicemail from anywhere.
  • Authentication prevents abuse.
  • Off-site Access calls leverage the company’s Caller ID information and local system phone lines (analog or SIP).
  • Call information is tracked for call detail reports.
  • To make multiple calls, external dial tone returns after recipient hangs up.
Presence management
  • Each phone user gets seven unique phone presences (In Office, At A Meeting, On Vacation, On Business Trip, At Home, Away, Busy).
  • Current presence is displayed on Allworx phones and built-in My Allworx Manager site for other users to see.
  • Call routing structure can be changed by the Allworx System Administrator via the system software or by authorized users over the Internet via My Allworx Manager.
  • User can “toggle” between presence settings via Allworx phone display, voicemail or My Allworx Manager site software.
  • Each presence setting has its own call routing structure that can be changed at any time.
  • Users can record a separate voicemail greeting for each of their presences.
Multi-site calling
  • Each Allworx 6x can connect to other Allworx units
  • Supports up to 99 other sites.
  • Calls between offices are free over the Internet
  • Calls can be seamlessly transferred between sites.
  • VPN connection not required.
  • Multi-site extensions allows businesses to setup and use a unique 3-digit or 4-digit uniform dialing plan across Allworx servers.
  • Receive SMS text message alerts on your cell phone when voicemail is left at the office.
  • Escalate your text message alerts to multiple mailboxes and email addresses.
  • Listen to and manage voicemail in your email Inbox or over the phone.
  • Eight-port voicemail system; date and time stamping.
  • Twelve hours of voicemail (with 512 MB Compact Flash).
  • Messages can be listened to, saved, deleted or forwarded to another extension.
  • Direct access to voicemail from on and off site.
  • Message Waiting and New Call indicators supported through Allworx phones and client software.
  • Voicemails can be sent to any POP3 or IMAP4 email client.
  • One phone can display multiple voicemail indicator lights.
Auto attendant
  • Nine unique auto attendants.
  • Time-dependent Auto Attendant routing options for day and night mode business hours.
  • Compatible with Music-On-Hold and Overhead Paging systems. (requires external equipment)
  • Auto attendant can be fully customized.
Follow-Me-Anywhere calling
  • Routing can simultaneously follow multiple phones, including outside lines and cell phones.
  • Each of the seven unique phone presences for each user has its own routing rules and filters.
  • Incoming Caller ID can drive different call routes.
Remote users
  • Remote users connect to Allworx 6x via Internet.
  • Remote plug-and-play with Allworx VoIP phones.
  • After initial setup, remote Allworx phones connect easily to Allworx 6x with minimal user intervention.
  • Remote Allworx phones can:
    • be programmed from main office
    • receive calls from queue(s)
    • use Intercom feature
    • access main office’s local phone line from any location (call from overseas at local rates)
    • operate without additional licenses (many systems require IP license)
    • access all other main phone functions (Direct Station Selection, Busy Lamp Field, Line Appearances, Call Appearances, SIP Appearances, Queues).
  • Outbound call control with PIN codes and system-wide blocking.
  • Password protection at both user and administration levels.
  • Call detail reporting of all phone system activity with easy export to Microsoft Excel or any standard spreadsheet program for further analysis.
  • System backup and restore — automatically saves configuration attributes, voicemail and email messages.
    • Audited outside line access
    • Call blocking
    • Call forward and transfer
    • Call hold
    • Call monitors
    • Call park and retrieve
    • Call pickup
    • Call Queuing
    • Call routing
    • Call waiting
    • Caller ID
    • Dial by name or extension; dial from directory
    • Distinctive ring
    • Do not disturb
    • External call routing
    • Flexible numbering plan
    • Hunt groups
    • Internal extension distinctive ring
    • Multiple line access
    • Overhead paging3
    • Parking orbits
    • Programmable parked calls
    • Private lines
    • Redial
    • Speed dialing
    • TAPI support —automatic dialing

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