Avaya Phone System - IP Office with 6 Phones Package
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Avaya IP Office Phone System with 6 Phones & Basic Edition Software
Avaya is the industry leading brand for business telephone systems. They supply systems from small to massive enterprise solutions for the US Federal Government. Now you can have this wonderful technology for your small office. The Avaya IP Office allows for the best of both worlds. It can be installed as a traditional digital telephone system, as an all IP solution or as a hybrid of both.
We've taken the guess work out of configuring this small office phone system for you. We've put the most commonly sold components together in a 6 phone bundle that includes the control unit, the cards to give you support for up to 6 digital telephones, 4 traditional analog telephone lines and 2 analog extensions such as fax. Includes 1 16-button Avaya digital telephone and 5 8-button phones.
Avaya only authorizes sales and installation of these sophisticated systems by authorized partners, such as Telco Depot. As such we have certified sales and technical staff to support the IP Office. We strongly suggest chatting or calling us to discuss any additions to this bundle and also we strongly suggest you allow us to pre-program this system for you; this also gives you a year of free phone support as you make programming or hardware changes.
IP Office Features (Varies Based on Basic, Essential or Preferred Avaya Licensing):
- Voicemail to Email Notification: Receive your voicemail as wav. file attachments to your email.
- 3-Way Conference Calling
- Basic Call Handling Tones: IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP.
- Caller ID: Display of the caller’s number on incoming calls, where supplied by the service provider. Sending of calling number on outgoing external calls.
- Hold: A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back to the extension after a timeout set by the system's administrator.
- Toggle Calls: Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system, presenting them one at a time to the user
- Hold Call Waiting: Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press.
- Hold Music (Music on Hold): The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. Basic Edition supports either one internal or one external music on hold source at a time. The internal sources are WAV files saved either in volatile memory, or on the optional memory card in an IP500 V2 . The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.
- Park: As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialing the park slot number.
- Automatic Callback: When calling an extension that is busy, set the system to call you when the extension becomes free. This feature is also called "Ringback When Free". When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used".
- Direct Inward Dialing (DID/DDI): This relies on the local telephone exchange passing all or part of the dialed number to the IP Office. This number can then be used by IP Office call routing software to route the call to an individual phone, or groups of phones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments individual numbers so they can be called directly. For convenience it is common to have the extension or group number the same as the digits supplied from the network, but IP Office can convert the number to what ever number is needed by the business, within limits In North America, T1 circuits are required for DID.
- Transfer: Call Transfer allows users to transfer a call in progress to another phone number – either internal extension or external public number. The caller is placed on hold while the transfer is performed. If the phone is put down before the destination has answered, the original caller will be automatically transferred. This is called an Unsupervised or Blind Transfer. Alternatively, a user can wait for the destination to be answered and announce the transfer before hanging up to complete the transfer. This is called a Supervised Transfer.
- Distinctive and Personalized Ringing: The IP Office uses different ringing sequences to indicate the type of call, for example whether internal or external. This feature is called 'distinctive ringing'. For analog phones the distinctive ringing sequences used are adjustable.
- Personalized Ringing: In IP Office the term personalized ringing is used to refer to changing the sound or tone of a phone's ring. On many Avaya digital phones, the ringer sound can be personalized. Changing the ringer sound does not alter the ring sequence used for distinctive ringing. This feature is local to the telephone and not supported on all types of telephones.
- Message Waiting Indication: Message waiting indication (MWI) is a method IP Office uses to set a lamp or other indication on compatible telephones when a new message has been left for the user, either in a personal voice mailbox or in a group mailbox or call back message. When the message has been played or acknowledged, the lamp is turned off.
- Visual Voice: Provides interface to voicemail through handset display and buttons e.g. Listen, Save, Delete, Fast Forward.
- Call Tagging: Display a text message on the user's phone, or Phone Manager application, when a call is presented to it. Provides additional information about the call.
- Reclaim Call: The ability to recover, or reclaim, the last call that was at your phone but is now ringing or is connected elsewhere.
- Hunt Group Enable/Disable: The ability for a user to enable or suspend their membership of Hunt Groups.
- Call Waiting: A User may not want people calling them to receive busy tone if they are already on another call, but have the call receive ring tone and have some kind of alert that there is a call waiting. The user can then decide to finish or hold the current call and answer the one that is waiting.
- Do Not Disturb (DND):This is the ability to temporarily stop incoming calls ringing at a user's telephone. It will prevent the user from receiving Hunt Group calls and give direct callers either voicemail (if enabled) or a busy signal.
- Dial Plan: IP Office has a very flexible numbering scheme for extensions, hunt groups and feature commands. While the system has default numbering for feature codes and extensions, they can all be re-defined. Default extensions and hunt groups have 3 digit numbers starting at 200 but these can be changed from 2 to 9 digits through the IP Office Manager application.
- Paging: All Avaya digital and IP phones supported on the IP Office that have loudspeakers can be used to receive broadcast audio messages without having to install a separate paging system. Paging can be to individual phones or groups of phones. Analog extension ports can be configured for connection to external overhead paging systems, usually through an adapter, such that a port can be included in a paging group to permit mixed phone and overhead paging. Some Avaya digital and IP phones are able to answer a page by pressing a key while the page is going on, this terminates the page and turns it into a normal call.
- Intrude: The Call Intrude feature allows a user, if permission through IP Office Manager is given, to join an existing conversation whether this is an internal or external call. A user with the "Can Intrude" option can join a call on any extension on the system, however, a User with "Cannot be Intruded" setting would prevent others from joining their call.
- Inclusion: This feature enables selected users to intrude on calls that are already in progress. The intruding party intrudes on the existing call and all parties hear a tone. The speech path is enabled between the intruding party and the called user, the other party is forced onto hold and will not hear the conversation. On completion of the intrusion the called party speech path is reconnected to the original connected party. The feature is enabled or disabled on a per user basis through the Manager application.
- Private Call: Users can set a status of private call using short codes or a programmed button. Private calls cannot be recorded, intruded on, bridged into or monitored.
- Hot Desking: Hot Desking allows a number of users non-exclusive use the same extension. Each user logs in with their own identity so they can receive calls and can access their own Voicemail and other facilities. For example, sales personnel who visit the office infrequently can be provided with telephony and Voicemail services without being permanently assigned a physical extension. When finished, they simply log off to make the extension available to others or if users log on at another phone, they are automatically logged off the original extension.
- Pickup: Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include: Pick up any call ringing on another extension. Pick up a Hunt Group call ringing on another extension, where the user must be a member of that Hunt Group. Pick up a ringing call at a specified Extension. Pick up any call ringing on another extension that is a member of the Hunt group specified.
- Call Recording: Where IP Office has VoiceMail Pro installed it is possible to record a call and save the recording to the user’s mailbox, a group mailbox or the voice recording library. For example, this is useful when a caller is going to give detailed information like an address or phone number and the caller will hear a warning message or tone that the call is being recorded in some countries. Where call recording is required for Quality Assurance, it is possible to set the IP Office system to automatically record a percentage of calls for later review.
- Twinning and Mobility: Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single telephone, When a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring.
- Key and Lamp Operation: IP Office offers a full range of Key and Lamp features on Avaya feature phones. These features include; Line Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with buttons and indicators, the features are only supported on certain Avaya digital and IP phones. Key and Lamp operation is not supported on analog phones. IP Office can have a ring delay set on each appearance button to allow time for the target number to answer before other extensions ring, or visual alert only without ring.In Key and Lamp operation, IP Office supports up to 10 buttons on each telephone and 10 telephones with the same line appearance.
- Appearance Buttons: Use the programmable buttons available on Avaya digital and IP telephones to represent individual calls. Answer, originate and join calls by pressing the appropriate appearance buttons.Indication of calls connected and calls waiting. Handling of multiple calls from a single phone. Many Avaya digital and IP telephones supported by IP Office have programmable buttons. These buttons can be assigned to appearance functions that allow the handling of calls.
- Line Appearance: A Line Appearance is a representation of a trunk line on the IP Office system where the indicator tracks the activity on the Line. Only external calls can be answered or made on Line Appearances. Line appearances can be used with Analog, E1 PRI, T1 PRI and BRI trunks PSTN trunks. They cannot be used with E1R2, QSIG and IP trunks.
- Call Appearance Buttons: Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or outgoing call. Separate buttons are used to represent each simultaneous call that the user can make or answer. Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator. Call appearances allow a single user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.
- Call Coverage: Allow unanswered calls to alert at other user extensions and be answered there before being forwarded or going to voicemail. Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail.
- Account Codes: Associate an account code with a call. Validate account codes used against list stored by the IP Office. Include the account code used with call log details.
- Maximum Call Length: This feature allows the system to control the maximum duration of any call based on the dialed number. This could be used for controlling calls to cellular networks or data calls made over the public network to ISPs.
- Forwarding: This is the ability to forward a user's calls to another extension or external number such as a Mobile/Cell Phone. Calls can be forwarded in a number of ways and if the call is not answered at the forward destination it will go to IP Office voicemail if enabled for the user and call supervision is available. There are three separate forward destinations, one for forwarding on busy one for no answer and one for forward unconditional. Once the numbers have been entered, the user can toggle the forwarding to be active or not as required without having to re-enter the numbers. If the user is a member of a hunt group, some types of Hunt Group calls can also follow forward unconditional. Users can select if forwarding is applied to external calls only, or all calls.
- Forward on Busy: If enabled, this forward will be triggered when the user is busy and another call is routed to them, but does not include calls for a hunt group that they may be a member of. A user is normally considered to be busy when they are on a call but depending on call waiting settings and key and lamp features this may not be the case.
- Forward on No Answer: This forward is triggered if a call has been ringing for a user but they haven’t answered it within the configured answer time, this includes calls that have been indicating call waiting if enabled.
- Forward Unconditional: This sends all calls for the user to the forward unconditional number, but if the call is not answered within a user’s timeout period the call will be sent to IP Office voicemail, if enabled.
- Forward Hunt Group: Calls for a hunt group that the user belongs to can also follow forward unconditional. The hunt group must be set for either hunt or rotary ring type and if the call is not answered at the forward destination it will follow the hunt group call handling instead of going to voicemail. This can be particularly useful in a sales or support environments where a number of people.
- Follow Me: Follow-Me is similar to Forwarding except that the destination can only be an extension on the same IP Office as the user making use of the feature. Follow-Me is typically used when a user is going to be working away from their desk, for example in a workshop. All the call settings the user has on their main phone will apply to calls that follow the follow-me feature, including forward on busy or no answer.
- Busy Lamp Field (BLF) Indicators: Status indicators which show the status of a programmable buttons associated feature or function.Indication of when a button or associated feature is active.
- Call History: Storage of called and calling number details within the user's phone and/or IP Office application.