Telco Depot offers a variety of phone systems for small, medium and enterprise-level businesses. Whether you need a digital, analog, or an IP phone system, we are here to help you choose the business phone system that best fits your needs. Read more
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Our highly trained team, can help you choose the best system for your business.
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Everything You Need to Know About Phone Systems
As a cutting-edge communications solution, a phone system is a tool used to make incoming and outgoing calls more efficient by leveraging call advanced features for businesses, like: call transfer, conference calling, and automated menus among many others.
In other words, phones let you connect efficiently to a caller through one or multiple lines, dedicated menus and/or extension numbers. Both small and medium-sized businesses can benefit from these systems because they allow...
- Easier and more effective networking
- Time-saving communications through an organized structure
- Cost-saving features that reduce call costs up to 50%
- Lower local and long distance calling rates
- Higher quality sound
The most innovative systems from TelcoDepot.com create private networks to benefit from Internet calling, in order to reduce costs, and make phone calls easier to manage from web-based applications.
At TelcoDepot.com we understand that navigating through the myriad of options available can be intimidating, but we do our best to make everything easier for you. The wide variety of industry leading brands available on our site is backed up by an unparalleled 30 Day, 100% Money Back Guarantee.
Additionally, our specialists with more than 20 years of experience in the telecom industry will offer you free Expert Advice and get you a step closer to the right telecom solution for your requirements whenever you need it. With TelcoDepot.com you get advanced equipment that is reliable, scalable and affordable. At Telco Depot we carry most system brands and technologies. We will match the right technology and brand that fits your needs best.
We are the specialists. We are the experts. We support you like no one else. While you can buy a phone system from big online retailers, none of them offer any tech support. But we do! We are proud of our unmatched tech support. Our mission us to create lifetime customers!
We have phone system configurations for any type of business, such as restaurants, doctors, accountants, service centers/garages, hotel/motels, pharmacies, churches and more.
How to Choose the Right System
In order to choose the right system for your company, just answer these 5 key questions below. While it might seem time-consuming, please remember that choosing a system is an important investment that requires a well-informed decision. In fact, this is a long-term investment, and therefore, important to get the right combination of hardware, features and room for future growth.
1. What Call Handling Features Do You Need?
Take a good look at this list of common features and consider which ones might help your business:
- Automated Attendant
- LCD Display
- Flexible Menu Button Assignments
- Automatic Redial
- Background Music
- Caller ID
- Call Distribution
- Call queuing
- Conference Calling
- Video Conference
- DISA: Direct System Inward Access
- Traffic Reports
- Fax Detection / Fax server
- Remote workers
- Multiple companies
- Multiple systems networking
- Line appearance
- Voice notification via email
- Conference bridge
- Advanced call forwarding
- Music/messaging on-hold
- Ring groups
- Call park
- 3-way calling
- Overhead paging
2. How Many Potential And Actual Users Are There?
Who answers the phone in your office? Do you have a receptionist? How many people are there in your office? How many of them actually need phones? Do you have any remote workers? How many employees are you planning to add over the next few years?
It's important to answer these questions, because you want a scalable system that can grow with your company, and depending on the equipment you choose, you will be able to add phones or lines at will in the future.
This data will help you determine the number of extensions needed and how much room for future growth you will have.
Remember to determine:
- Your current number of employees
- Your potential number of employees
- Your employees' current and potential location (for remote extensions if necessary)
3. How Many Calls Come in on Average?
How many of your employees work with phones? How many inbound and outbound calls are handled every day? Try to compare these numbers and decide whether your workers need separate extensions or separate phones. At the same time, this data will help you determine the number of lines needed.
4. Do You Prioritize Mobility?
Is your staff always on the move? Do they spend the day making phone calls from their desks? Whether you prioritize mobility or you spend most of your time at the office, you'll either need a system with a powerful range or a fixed phone. You can mix both options, but if budget constraints don't allow it, pick a phone that will allow it in the future.
If your staff is one the move, they can have their smartphones work as their office phone, and therefore make and receive calls as if they were in the office. If your staff is working remotely they can have a remote Deskphone, they can make and receive phones just as if they were in the office.
5. Analog, VoIP or PBX?
Digital systems are simpler and use older technology (point to point utilizing older cables). These systems are ideal for companies that want to keep their current lines and are simply looking for a more efficient system to manage their phone calls. If wiring is already in place, we recommend using digital.
VoIP phones are ideal to reduce phone bills, because they use an Internet connection to make phone calls. Since it's a newer technology, it's more fixable. VoIP is feature rich and allows for Soft phones and remote workers. With VoIP any change is very easy (just like moving or adding a computer).
PBX (Private Branch Exchange) systems are very customizable, and recommended for mid-sized to large businesses.
Hosted PBX phones work over the Internet with an IP PBX and are hosted by a service provider.
Hybrid systems allow you to combine and switch between Analog lines and Voice Over IP.