Allworx Call Queuing for the 24x 8210019 - Sold as an option: - One time license fee - Unlimited number of users. A system software option that is used for distributing incoming calls. Calls can be managed with up to 10 different queues. Call Queuing is the perfect solution for the small business that wants to provide the extra touch to the handling of their customer calls. With the new Call Queues Reports businesses can now pull full reports on the number of calls received, serviced, abandoned, exited and timed out for each queue. - IDEAL for managing and distributing incoming calls so you can give your customers that extra added attention. Each queue can be customized to your business needs.