Allworx 8210111 - View ACDR for 6x/6x12
SKU: 8210111
In stock
SALE Price: $ 1,100.00

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Allworx 8210111 - View ACDR for 6x/6x12

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Quick Overview

View ACDR for 6x - Application for the 6x provides historical call usage data reporting plus real-time monitoring of ACD agent and queue data

What is the Allworx 8210111 - View ACDR for 6x/6x12?

Allworx View™ is a detailed data management application that gives you the information you need to make intelligent decisions for your business.  Allworx View provides real-time and historical call data for Allworx phone systems.  Allworx View ACD expands the capabilities of View to add information about Automatic Call Distribution (ACD) queue status and agent performance.  The comprehensive information delivered by these applications can help:

  • Manage and optimize telecom costs – understand resource usage, support resource allocation initiatives to increase efficiency
  • Increase system security – collect information required to isolate harassing calls and other security threats
  • Encourage responsible telephone usage – identify calling patterns including commonly called numbers and times to monitor employee performance. Measure improvement with reporting.
  • Improve customer satisfaction – identify peak calling times and understand call flow to adjust queues, routes and agent availability to better fit business requirements
  • Increase revenue – use reports to support client or tenant billing
  • Support planning – document resource utilization and demand to support regular planning as well as planning for special projects

 

Features

Warranty Information:

  • Manufacturer: TelcoDepot.com
Allworx  8210111 - View ACDR for 6x/6x12

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