What is the Allworx 8210113 - ACDR for 48x (Requires 8210112 View CDR)?
Allworx View™ is a detailed data management application that gives you the information you need to make intelligent decisions for your business. Allworx View provides real-time and historical call data for Allworx phone systems. Allworx View ACD expands the capabilities of View to add information about Automatic Call Distribution (ACD) queue status and agent performance. The comprehensive information delivered by these applications can help:
- Manage and optimize telecom costs – understand resource usage, support resource allocation initiatives to increase efficiency
- Increase system security – collect information required to isolate harassing calls and other security threats
- Encourage responsible telephone usage – identify calling patterns including commonly called numbers and times to monitor employee performance. Measure improvement with reporting.
- Improve customer satisfaction – identify peak calling times and understand call flow to adjust queues, routes and agent availability to better fit business requirements
- Increase revenue – use reports to support client or tenant billing
- Support planning – document resource utilization and demand to support regular planning as well as planning for special projects