Avaya IP Office 500 - Customer Service Agent RFA 1 License
Enables 1 Customer Service Agent license. Any employee who regularly fields calls relating to sales, service, billing, product information, etc., should be an IP Office Customer Service Agent. Each license allows 1 agent to access a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out.