An Automated Attendant License is required for a single level Automated Attendant. This lets you have a greeting that directs your callers to dial various options including dialing an extension or dialing a single digit to go to a group of users. Add multiple Licenses to build a more complex multi-layer Automated Attendant.
You should contact us and let us assist you in configuring your Telco Depot Business Express Hosted Service if you are building a multi-layer Automated Attendant. Contact a specialist at 800-390-1200