Your phone system is mission-critical. FortiCare lets you sleep easy knowing that
it's up-to-date and protected if anything goes wrong.
With no moving parts and an amazingly low return rate, FortiVoice systems have reliability
built-in. But adding FortiCare ensures you get extended support and access to
- ensures your phone system hardware will be replaced if there's a hardware problem.
- gives you extended access to comprehensive phone and web-based support.
- gives you extended access to management software updates.
Advanced hardware replacement
Under FortiCare, Fortinet will ship you an advanced exchange replacement unit in the event of a hardware issue to help reduce downtime. Without FortiCare, your hardware is protected only for its first year, and only for our regular return and repair service, so you would have to send in the defective unit before we ship a replacement. Plus, with FortiCare, you can extend coverage far beyond the first year.
Premium technical support
FortiVoice Technical Support is free for the first 90 days, but FortiCare holders always have access to telephone and web-based technical support. Got a problem? Give us a call!
We're always working to improve the capabilities of FortiVoice systems. We frequently release software updates that add features or expand the capacity of the system. Software updates are available free to all users for the first 90 days, but FortiCare holders always get access to software updates.
Premium protection, practical prices
FortiCare coverage lasts for one year. You can buy up to five years of FortiCare coverage at a time. Plus, you can even renew coverage for some systems for a limited time after they've been discontinued